02-12-2008, 06:55 PM
Customer has recently changed his laptop to Vista, and can no longer view his security system remotely. He is receiving an error message "Add On does not respond"
02-12-2008, 06:55 PM
02-13-2008, 01:54 PM
To Watch WebCam From Vista Internet Explorer
If the customer is using Windows Visa IE connecting to the GeoVision software that is prior to V8120 and is having trouble downloading ActiveX objects, please follow the steps below.
1. Go to Internet Option on IE and go [Security]. Click on [Internet] icon. Select [Customer Level].
2. Change all the ActiveX controls to Prompt/Enable.
3. After setup, click OK and reconnect to the webcam server.
PS. If the customer is using Windows Vista IE to connect the webcam server with version V6.0~V6.13, it will not download Multiview. DVR needs to be upgraded to version V7.0 and up in order for the remote clients to download Multiview.
If the customer is using Windows Visa IE connecting to the GeoVision software that is prior to V8120 and is having trouble downloading ActiveX objects, please follow the steps below.
1. Go to Internet Option on IE and go [Security]. Click on [Internet] icon. Select [Customer Level].
2. Change all the ActiveX controls to Prompt/Enable.
3. After setup, click OK and reconnect to the webcam server.
PS. If the customer is using Windows Vista IE to connect the webcam server with version V6.0~V6.13, it will not download Multiview. DVR needs to be upgraded to version V7.0 and up in order for the remote clients to download Multiview.
02-13-2008, 01:58 PM
02-13-2008, 06:47 PM
You will need to disable UAC in order to download DMMultiView when viewing webcam on Vista.
Users will not be able to view webcam since the download process will be stopped when UAC is on.
How to disable UAC by using one of the following methods:
Method #1 - Using MSCONFIG
1. Launch MSCONFIG by from the Run menu.
2. Click on the Tools tab. Scroll down till you find "Disable UAP" (this should
probably change to UAC in next Vista beta builds and in the RTM version).
Click on that line.
3. Press the Launch button.
4. A CMD window will open. When the command is done, you can close the
window.
5. Close MSCONFIG. You need to reboot the computer for changes to apply.
Note that you can re-enable UAC by selecting the "Enable UAP" line and then
clicking on the Launch button.
Users will not be able to view webcam since the download process will be stopped when UAC is on.
How to disable UAC by using one of the following methods:
Method #1 - Using MSCONFIG
1. Launch MSCONFIG by from the Run menu.
2. Click on the Tools tab. Scroll down till you find "Disable UAP" (this should
probably change to UAC in next Vista beta builds and in the RTM version).
Click on that line.
3. Press the Launch button.
4. A CMD window will open. When the command is done, you can close the
window.
5. Close MSCONFIG. You need to reboot the computer for changes to apply.
Note that you can re-enable UAC by selecting the "Enable UAP" line and then
clicking on the Launch button.
02-13-2008, 06:56 PM
Method #2 - Using Regedit
1. Open Registry Editor.
2. In Registry Editor, navigate to the following registry key:
3. Locate the following value (DWORD):
EnableLUA
and give it a value of 0.
Note: As always, before making changes to your registry you should always
make sure you have a valid backup. In cases where you're supposed to delete or
modify keys or values from the registry it is possible to first export that key or
value(s) to a .REG file before performing the changes.
4. Close Registry Editor. You need to reboot the computer for changes to
apply.
In order to re-enable UAC just change the above value to 1.
1. Open Registry Editor.
2. In Registry Editor, navigate to the following registry key:
3. Locate the following value (DWORD):
EnableLUA
and give it a value of 0.
Note: As always, before making changes to your registry you should always
make sure you have a valid backup. In cases where you're supposed to delete or
modify keys or values from the registry it is possible to first export that key or
value(s) to a .REG file before performing the changes.
4. Close Registry Editor. You need to reboot the computer for changes to
apply.
In order to re-enable UAC just change the above value to 1.
02-13-2008, 06:58 PM
Method #3 - Using Group Policy
This can be done via Local Group Policy or via Active Directory-based GPO,
which is much more suited for large networks where one would like to disable
UAC for many computers at once.
If using Local Group Policy you'll need to open the Group Policy Editor (Start >
Run > gpedit.msc) from your Vista computer.
If using in AD-based GPO, open Group Policy Management Console (Start > Run
> gpmc.msc) from a Vista computer that is a member of the domain. In the
GPMC window, browse to the required GPO that is linked to the OU or domain
where the Vista computers are located, then edit it.
In the Group Policy Editor window, browse to Computer Configuration >
Windows Settings > Security Settings > Local Policies > Security Options.
In the right pane scroll to find the User Access Control policies (they're down at
the bottom of the window). You need to configure the following policies:
You'll need to reboot your computers.
This can be done via Local Group Policy or via Active Directory-based GPO,
which is much more suited for large networks where one would like to disable
UAC for many computers at once.
If using Local Group Policy you'll need to open the Group Policy Editor (Start >
Run > gpedit.msc) from your Vista computer.
If using in AD-based GPO, open Group Policy Management Console (Start > Run
> gpmc.msc) from a Vista computer that is a member of the domain. In the
GPMC window, browse to the required GPO that is linked to the OU or domain
where the Vista computers are located, then edit it.
In the Group Policy Editor window, browse to Computer Configuration >
Windows Settings > Security Settings > Local Policies > Security Options.
In the right pane scroll to find the User Access Control policies (they're down at
the bottom of the window). You need to configure the following policies:
You'll need to reboot your computers.
02-13-2008, 07:05 PM
Method #4 - Using Control Panel
1. Open Control Panel.
2. Under User Account and Family settings click on the "Add or remove user
account".
3. Click on one of the user accounts, for example you can use the Guest
account.
4. Under the user account click on the "Go to the main User Account page"
link.
5. Under "Make changes to your user account" click on the "Change security
settings" link.
6. In the "Turn on User Account Control (UAC) to make your computer more
secure" click to unselect the "Use User Account Control (UAC) to help
protect your computer". Click on the Ok button.
7. You will be prompted to reboot your computer. Do so when ready.
In order to re-enable UAC just select the above checkbox and reboot.
1. Open Control Panel.
2. Under User Account and Family settings click on the "Add or remove user
account".
3. Click on one of the user accounts, for example you can use the Guest
account.
4. Under the user account click on the "Go to the main User Account page"
link.
5. Under "Make changes to your user account" click on the "Change security
settings" link.
6. In the "Turn on User Account Control (UAC) to make your computer more
secure" click to unselect the "Use User Account Control (UAC) to help
protect your computer". Click on the Ok button.
7. You will be prompted to reboot your computer. Do so when ready.
In order to re-enable UAC just select the above checkbox and reboot.