DVR Security Forum

Full Version: Steps to connect to GSSDVR web meeting (also for Remote Control Technical Support)
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1. Open Internet Explore and then type http://connect.acrobat.com/gssdvr in the address bar.



2. After seeing the follow screen, please type your name and click “Enter Room” to enter the meeting as a Guest. (If the system asks you to download flash, please download and install it.



3. Then, you should see the following two screens below. Please wait for a moment.





4. After you see the following screen, please click “close” to close Phone Conference information. (Since we call you to have the meeting, we don’t need to dial into the phone conference)


5. Then, you’re in the meeting and you should be able to see the screen (mostly power point file) GSS is sharing.




**Please continue to:Step #6 If you need GSS's tech support to remotely control your computer.


6. Please click "Share My Screen". Then, on the right-upper corner, you’ll see “Install the Acrobat Connect Add-In to share your screen with other users.”. Please click “Install”.



7. After seeing the following screen, please click “Yes” to install the Add-in.



8. Please click “Yes” if you see the following pop-up window.



9. Please close the Phone Conference information again.


[color=#008000]10.
10-1. Please click "Share My Screen".


10-2. Select "Desktop" and click "Share".


10-3. When you see GSS's tech support asks for controlling the shared screen (message popping up at the lower right corner), please click Accept.


10-4. Then, you should see your mouse cursor controlled by GSS.


Reference URL's